Terms & Conditions
The store name used by Robert & Victoria in the design and promotion of on-line stores is a trading name of C W Sellors Limited. The domain names are likewise the property of C W Sellors Limited. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
C W Sellors (Gold & Silversmiths) Ltd, King Street, Ashbourne, Derbyshire DE6 1EA United Kingdom
Company Registration No: 2284689
VAT Registration No: GB 353 4813 56
Telephone: +44 (0) 1335 346561 Fax: +44 (0) 1335 300760
The contract between us: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings in to existence a legally binding contract between us which is governed by these Terms and Conditions.
We accept all major credit cards, Paypal, bank transfer, LMG cards and finance (using Hitachi).
We enrolled in American Express SafeKey scheme
New watches have finance options are provided by Hitachi Finance, orders over £220 qualify for a choice of finance options. Details are available at the point of checkout or on the finance page.
Payments using an LMG card cannot be used against any sales items. Please also note that promotional codes cannot be redeemed against orders using this method of payment.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.
- Pay Later
- Pay in 3
Payment is to be made to Klarna. Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
For distance selling orders, under the Consumer Contracts Regulations 2014, when buying an item online, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods. For full details, please refer to our returns policy.
We offer Free Next Day Delivery within the UK, on all orders over £75. UK Deliveries are made by Royal Mail are fully tracked and insured using a signed for next day service. In stock orders placed before 4pm will be dispatched the same day between Monday to Friday, for next day delivery before 1pm.
For all orders under £75 delivery we offer a fully tracked and signed for delivery service for £7.50. We offer an express delivery option on all orders, which is guaranteed to arrive with you the following day before 1pm for only £15.00.
We accept international orders with Worldwide shipping available. We offer a fully tracked, insured and signed for international delivery service to the US, Europe and the rest of the World.
All postage costs will be automatically be calculated in the checkout. All orders under £200 will be sent via Royal Mail Airsure, which is a 3-5 day delivery service. We offer a fully tracked and insured delivery service on all orders over £200 using an international TNT 2-3 day delivery service. Delivery cost prices may vary dependant on your country and postcode/zip code.
All orders delivered outside of the UK, unless agreed otherwise, will be shipped on a Delivery Duty Unpaid (DDU) basis, which means that importation taxes and duties fall to the responsibility of the purchaser to pay. In such cases, the customer will need to pay this cost for the order to be released to them from the courier.
Please contact a member of our customer services team if you have any special requests or require further advice on the delivery of your order 01947 601403 or firstname.lastname@example.org
Bank Holidays & Christmas Deliveries
Please be mindful that there is a limited postal service during bank holiday periods and over the Christmas period. If you wish to receive your order for a specific date, please allow sufficient time and place your order in advance.
Interest Free Finance
Interest Free Credit orders will only be dispatched once your application has been confirmed by our finance company and these orders can only be delivered to your billing address. Your finance agreement will only be activated and become live once your item has being dispatched or collected from one of our stores.
When requesting a different billing and shipping address, we may require emailed proof of ID if you want delivery to an address other than your billing address.
There are some factors that may affect the delivery time of your order such as stock availability, in the case of us having to order a product directly from the supplier, or if you have any special requirements. If any of these factors result in the delivery of your order being extended, we will contact you to discuss the options available.
If your delivery time is affected by events that are out of our control such as adverse weather conditions, we will endeavour to get your order to you as quickly as possible, and a member of our customers service team will be available to help track your order.
Please contact a member of our customer services team if you have any special requests for your order 01947 601403
Extended Christmas Returns - Until 14th January 2022
All items online purchases made from 7th October 2021 may now be returned for either an exchange or full refund up until 14th January 2022. Standard terms apply, for more information please see full terms for more details.
30 Day Money Back Guarantee
We offer a simple and easy returns process with a 30 day money back guarantee on all orders. Refunds and exchanges can be requested within 30 days of the date of receipt. If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.
Items purchased in our sale or orders placed in conjunction with an offer or promotional code will be supplied with a 14 day returns policy from the date of receipt.
Items must be returned in brand new condition. You can either post the item back to us using the address supplied below, or alternatively you can drop your item back into one of our stores. Please return with your original receipt. The items need to be packaged as you received them, including any free gifts or accessories that were included with your order.
If an item is faulty, under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return. An item can be defined as ‘faulty’ if it does not meet the performance specifications described by the manufacturer. In some instances, we may need to send an item back to the manufacturer for them to determine whether an item has a fault.
This refund policy only applies to products sold via the website, for our store refund policy please contact the store directly. We aim to process returns the same working day but please allow up to 7 days for this to be processed. Please note some special orders, including items which have been personalised, adjusted or resized are non returnable and not covered under our standard returns policy. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Smart watches must be returned in an unregistered condition with factory settings. Any watch that has been registered to an app or worn/used for activities will not be accepted back for a full refund.
Unfortunately we are unable to accept returns of earrings or cleaning products due to hygiene reasons. This does not affect your statutory rights.
Contact a member of our customer services team today on 01947 601403 or email@example.com if you wish to exchange or return your order.
Exchanges and Returns Address;
Robert & Victoria, 3 Sandgate, Whitby, North Yorkshire YO22 4DB
For further information please check our terms and conditions for more details on our delivery and returns policies.
Subject to availability, when you place an order over £150, you will be eligible to select a free gift to receive with your purchase. We have a wide range of gifts to choose between, from sterling silver necklaces and polishing cloths to watch winders and travel cases. The selection on offer will vary slightly depending on the total order value and to ensure the gifts available are relevant to the item you are purchasing. Simply select the free gift of your choice from the drop down menu in the cart.
Free gifts will not be available when purchasing sale items or in conjunction with price match requests.
While we endeavour to ensure free gifts are in-stock, all free gifts are subject to availability which may result in them being shipped at a later date to your order.
In the event that an order is returned for a refund, free gifts must be also be shipped back to us along with the product being refunded.
We reserve the right to remove or make changes to this offer at any stage.
Offers & Promotional Codes
Please note discount codes may not be used against the purchase of selected brands, products and sale items. Finance options may also be restricted for items purchased in conjunction with a promotional offer.
1.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity we shall have no liability to you unless you send us a notice in accordance with the notification clause of these terms and conditions, informing us of the problem as soon as reasonably possible following delivery of the goods in question. We shall then refund all monies paid by the customer.
1.2 We will inform you as soon as possible if your order will take longer to reach you than 14 days. We will endeavor to meet estimated delivery dates. If we notify you of a problem with the delivery date under this condition, our only obligation will be at your option to:-1.2.1 make good any shortage or non-delivery 1.2.2 replace or repair any goods that are damaged or defective (providing such faults have not been caused by your misuse, negligent handling or improper care of the goods); or 1.2.3 refund to you the amount paid by you for the goods in question in whatever way we choose.
1.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 1.2.3 above.
1.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
1.5 Notwithstanding the foregoing nothing in these terms and conditions is intended to limit any right you might have as a consumer under applicable local law or other statutory right that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions all notices from you must be in writing and to either the following:-
i) by post:Robert & Victoria, 3 Sandgate, Whitby, North Yorkshire YO22 4DB
ii) by facsimile 01335 300760
iii) by e-mail to firstname.lastname@example.org
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
4. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
5. Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law and the English Court shall have jurisdiction to resolve any disputes between us.
6. Entire Agreement
7. Cancellation by us7.1 We reserve the right to cancel the contract between us if:-
7.1.1 we have insufficient stock to deliver the goods you have ordered; or
7.1.2 we do not deliver to your area; or
7.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
7.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Price and availability information is subject to change without notice. All prices are shown in GB £ Sterling. Robert & Victoria reserves the right to change any advertised prices at any time.
All products are subject to availability and may be changed at any time.
Images may not show the actual size of items. All sizes, weights and measurement are approximate and are included as a guide only. Due to the nature of handmade products, weights and dimensions may vary slightly. Ring weights will also vary dependant on finger size.